Shipping Policies & Returns
THE HIDDEN ALCHEMIST SHIPPING POLICY & RETURNS
Welcome to THE HIDDEN ALCHEMIST Online Store.
We normally process orders within 2 business days of receipt, Wednesday through Saturday, excluding holidays.
Online orders are shipped USPS 1st Class or Priority Mail.
Important Shipping Information:
Orders are fulfilled on a first in first out basis. Typically an order can be filled and shipped within 3-5 business days, unless a product must be hand - made to complete the order.
All orders take a minimum of one full business day to process before shipping.
If an order is not received by 3 pm PST that day it is considered the next business day.
Orders outside of the continental US, may have additional shipping costs. There is additional charge that will be assessed depending on order location that will be billed separately.
Same Day Shipping/Rush Orders/Expedited Shipping:
A Rush Order must be received by 12:00 p.m. PT (Pacific Time) to go out the same day, and must state the request for expedited shipping on the "comment" section of the order.
Rush Order requests for same day shipping are only available for products in the sizes listed, and only if we are not momentarily out of stock, or overwhelmed with orders (which does occasionally happen during the months of December & July).
Custom sizes or fragrances/types may take longer, as all are hand-made. Please inquire to
to confirm availability.
THE HIDDEN ALCHEMIST is not responsible for the USPS or freight companies, failing to meeting their delivery schedule
We want you to be happy with your purchases from THE HIDDEN ALCHEMIST, and your satisfaction as a customer is important to us and we will do our best to resolve any problems as quickly and easily as possible.
Please contact us if you have any questions or concerns! We promise to do our best to ensure your satisfaction with any purchase.
We want you to be 100% happy with everything we make at The Hidden Alchemist.
If there is a problem with your order or the product received, we will gladly accept a request for return, replacement or store credit.
Note, however, that we are unable to refund custom order items or shipping charges. If a return is necessary, please notify us within 7 days of receipt of your order. We are unable to issue credit or accept returns after 30 days of purchase.
Customer Service is available at 1-206-802-8236, Tuesday – Saturday 11:00 a.m. to 5:00 p.m. PST.
We will do our utmost to return your call promptly if missed.
At the HIDDEN ALCHEMIST, we go to great lengths to properly package your order. While uncommon, occasionally a package may be damaged during shipping. Please report damaged goods immediately and save the original packaging in the event that a claim has to be filed. We will be happy to replace damaged products if necessary.
Because of the nature of sourcing natural herbs and materials for THE HIDDEN ALCHEMIST products, price changes do occasionally happen and prices are subject to change without notice. Prices posted do not include shipping charges or special orders. Taxes are included in all prices.
Terms & Conditions of Use
Please take a moment to review the policies we have established for the safety and health of our visitors.
The FDA requires that we tell you that statements made pertaining to the properties or functions of nutritional supplements and herbal products have not been evaluated by the Food & Drug Administration.
All information on our products has been compiled for educational purposes only, is not intended as a means of diagnosing or treating any illness and does not replace the advice of a health care provider.
If you are pregnant or nursing always consult your health care provider before using any natural remedy.
These products are potent and in certain individuals can cause adverse reactions. All of the items we make at The Hidden Alchemist contain herbs and/or essential oils. Please use caution in their use until you are sure you are not allergic to any of the ingredients.
We do not make any guarantees or promises as to the effectiveness of any products we sell for nutritional or health purposes.
All that being said, we are completely committed to your happiness with our products. If any item does not meet your expectations, please CONTACT US so that we may replace it or refund your purchase price.
©2014 TheHiddenAlchemist.com. No portion of this site may be reproduced or redistributed without prior written permission from TheHiddenAlchemist.com.